Home / Course catalog / Phase 1 Training

Phase 1 Training

Phase 1 Training


Description
Phase 1 Training: Sales, Pedorthics, Operations, Product Knowledge
Content
  • Day 2
  • Intro to Selling
  • Needs Identification
  • The 3 Step Process
  • Arch Supports
  • Day 2 Test
  • Day 3
  • Using the POS
  • The Categories
  • Categories: Recovery
  • Categories: Sandals Part 1
  • Categories - Casual/Everyday Part 1
  • Categories: Exercise & Athletics Part 1
  • Categories- Work Part 1
  • Women's Brands
  • Men's Brands
  • Day 3 Test
  • Day 4
  • 3 Step Process Part 2
  • Instilling Confidence
  • Suggestive Selling
  • Pathologies: 1-5 Part 1
  • Retail Part 1
  • Day 4 Test
  • Day 5
  • Product Knowledge- Retail: Feetures Socks
  • Needs ID- Review 2
  • Arch Supports - Part 2
  • The Stockroom
  • Day 5 Test
  • Day 6
  • Internet Fulfillment
  • Love Your Shoes Guarantee
  • Shoe Modifications Part 2
  • Arch Support Modifications Part 1
  • Lacing Techniques
  • Day 6 Test
  • Day 7
  • Categories: Sandals Part 2
  • Categories: Sandals Part 2 cont'd
  • Categories: Casual/Everyday Part 2
  • Categories: Exercise & Athletics Part 2
  • Categories: Exercise & Athletics Part 2 cont'd
  • Core Products: Work Review 1
  • Day 7 Test
  • Day 8
  • Pathologies 1-5 Part 2
  • Retail Part 1
  • Pathologies: 1-5 Review 2
  • Customer Service Training
  • Helping multiple customers
  • Handling Objections
  • Day 8 Test
  • Day 9
  • 10 Points of Proper Shoe Fit
  • Closing A Sale
  • Building Customer Loyalty
  • Power of Purchase History
  • Handling Difficult Customer Personalities
  • Day 9 Test
  • Day 10
  • Shoe modification Review 1
  • Shoe Modifications- Review 2
  • OTC Modifications Review 1
  • Orthotic Modifications: Review 2
  • Up-selling Pick-Up Customers
  • Problem Solving Returns
  • Sales Associate Scorecard
  • Day 10 Test
  • Phase 2
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever