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Phase 1 Training

Phase 1 Training


Description
Phase 1 Training: Sales, Pedorthics, Operations, Product Knowledge
Content
  • Day 2
  • Intro to Selling
  • The Greet/Meet Introduction
  • Non-Business Related Questions
  • Needs Identification Intro
  • Identifying the Path Intro
  • Live Training
  • The Foot Analysis Intro
  • Introduction to Gait Analysis
  • Pronated Foot Posterior View Video
  • Supinated Foot Posterior View Video
  • Over the Counter (OTC) Orthotics (Arch Supports) Intro
  • Live training
  • Day 2 Test
  • Day 3
  • The Categories
  • Core Categories: Athletic Shoes Intro
  • Category Product Knowledge - Motion Control Video
  • Live training
  • The Stockroom
  • Using the POS Review 1
  • Collaborative Learning List- Intro
  • Live training
  • Day 3 Test
  • Day 4
  • Instilling Confidence
  • Suggestive Selling Intro
  • Foot Analysis- Review 1
  • Pathologies: 1-5 Intro
  • Core Categories: Sandals - Recovery Sandals
  • Core Categories: Sandals Intro
  • Live training
  • Day 4 Test
  • Day 5
  • Hats
  • Helping multiple customers
  • Needs Identification Review 1
  • Identifying the Path Review 1
  • OTC Arch Supports - Review 1
  • Core Categories - Casual/Everyday Intro
  • Live training
  • Day 5 Test
  • Day 6
  • Core Fundamentals- Review 1
  • Love Your Shoes Guarantee
  • Core Categories: Work Intro
  • Product Knowledge: Retail Intro
  • Product Knowledge- Retail: Feetures Socks
  • Pathologies: 1-5 Review 1
  • Live training
  • Day 6 Test
  • Day 7
  • Internet Fulfillment
  • Core Categories: Athletics Review 1
  • Core Categories: Sandals Review 1
  • Orthotic Modifications Intro
  • Handling Objections
  • Closing A Sale
  • CLL Review 1
  • Live training sample
  • Day 7 Test
  • Day 8
  • Core Fundamentals Review 2
  • Needs ID- Review 2
  • Shoe Modifications Intro
  • Lacing Techniques
  • Live training
  • Day 8 Test
  • Day 9
  • Susgestive Selling Review 1
  • Foot Analysis: Review 2
  • Pathologies: 1-5 Review 2
  • Core Products: Athletics Review 2
  • Fitting Runners Intro
  • Live training
  • Day 9 Test
  • Day 10
  • Customer Service Training
  • Core Categories: Casual/Everyday Review 1
  • Core Products: Retail Review 1
  • Core Products: Work Review 1
  • Getting Back Into Shape
  • Live Training
  • Day 10 Test
  • DAY 11
  • Building Customer Loyalty
  • Stockroom Review 2
  • Core Categories: Sandals Review 2
  • Foot Analysis Review 3
  • Live Training
  • Day 11 Test
  • Day 12
  • Using the POS Review 2
  • Power of Purchase History
  • OTC Modifications Review 1
  • Shoe modification Review 1
  • Using the Grinder
  • Live Training
  • Day 12 Test
  • DAY 13
  • Suggestive Selling Review 2
  • OTC Arch Supports Review 2
  • 10 Points of Proper Shoe Fit
  • Handling Difficult Customer Personalities
  • Live Training
  • Day 13 Test
  • DAY 14
  • Core Fundamentals: Review 3
  • Pathologies 1-5: Review 3
  • Fitting Runners Review 1
  • Core Products: Retail Review 2
  • Live Training
  • Day 14 Test
  • DAY 15
  • Up-selling Pick-Up Customers
  • Problem Solving Returns
  • Shoe Modifications- Review 2
  • Orthotic Modifications: Review 2
  • Sales Associate Scorecard
  • Live Training
  • Day 15 Test
  • Week 5
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever